Privacy policy

Last updated: 1 October 2026. Template only. Have it reviewed by a lawyer before launch.

Who we are

ChatDesk provides AI chat assistants that businesses ("Clients") add to their websites. For chats on a Client's website, the Client decides what is collected and we process it on their behalf.

What we collect

• Client account data: name, business name, email, mobile number, billing details (payments are processed by Razorpay; we never see full card details).
• Website visitor chats: messages typed into the chat, the page URL, a random visitor ID stored in the browser, and a one-way hash of the IP address (not the IP itself).
• Leads: name, mobile number and optional email that a visitor chooses to submit, shared with the Client whose website they were on.

How AI processing works

To generate replies, the visitor's message and relevant parts of the Client's website content are sent to third-party AI providers (such as Google Gemini, Groq or OpenRouter). Some providers' free tiers may use submitted content to improve their products. Visitors should not share sensitive personal information (health records, financial or government ID numbers) in the chat.

Retention

Chat history is kept for 1 to 12 months depending on the Client's plan, then deleted automatically. Leads are kept until the Client deletes them or closes their account.

Your rights

Under India's Digital Personal Data Protection Act, 2023, you may request access, correction or deletion of your data. Contact the business whose website you chatted on, or write to us at support@example.com.

Cookies and storage

The chat widget stores a random visitor ID and recent messages in your browser's local storage so a conversation survives page reloads. We do not use advertising cookies.